Support Page
This collection of Frequently Asked Questions and user links should resolve most
issues. If you don't find your question listed here you can send us your
question
via e-mail by clicking here.
User Account Issues
- I need to change my password.
- I forgot my password.
- I forgot my username.
Video Playback Issues
- What Video Player does iBN Sports use?
- What Windows Media Player versions will work?
- I run Safari how do I get the Windows Media Player plugin?
- I run Firefox how do I get the Windows Media Player plugin?
Mac Users
- I run a MAC, how can I watch Windows Media Videos?
iBN Sports uses the Windows Media Player version 9 or higher. If you have Microsoft Vista you already have
the correct media player installed. You may download the latest
Windows Media Player here.
Windows Media Player 9, 10 and 11 will work with video on the iBN Sports site.
Safari and Firefox users can download the plugin they need from port25.technet.com by clicking
here.
MAC users have 2 options to view Window Media video files. A version of Windows Media Player for MAC can be
obtained from Microsoft by clicking here.
MAC users may also play windows media files directly in Quicktime by using Flip4Mac, which you can download from here.
We highly recommend only using one of these solutions. We have had customer issues with playback when both
Windows Media Player and Flip4Mac were installed.
Testimonials
To Who ever is in charge...........
I'm watching the Miner's/RailCats game from the Chicago
area.....AWESOME!!!!!!
Bill B., Carol Stream, Illinois
Ken-
Great news! I followed your instruction to unload the media player
and flip4mac then reloaded windows media player and now the downloads work.
I went to the IBN web page and checked the baseball and the Cornell football links and it all works now.
I can't thank you enough for all your help and for sticking it out with me. You have made a Cornell Dad very happy.
THANK YOU!
Rich K.
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